Our Employment Opportunities.
Join us and help overhaul the market!
Join us, we offer you an extraordinary chance to learn, to develop and to be part of an exciting experience and team.
Are you passionate about laser technology and looking to advance your career? At Vytek, we're always on the lookout for talented individuals to join our innovative team. Explore our current job openings and find a role that matches your skills and aspirations. Join us and be part of a company that is shaping the future of industrial laser solutions. Apply today and start your journey with Vytek!
Service Technician
1 open positions
EXCITING OPPORTUNITY TO GROW YOUR CUSTOMER SERVICE SKILLS!
Serve customers by providing product and service information and resolving product and service problems.
Position: Customer Service Specialist
Location: Fitchburg, MA
Employment Type: Full-Time
Key Responsibilities:
- Provide exceptional customer support by addressing technical inquiries and resolving issues promptly through various communication channels, including phone, email, and messaging.
- Diagnose and troubleshoot software and hardware problems related to the laser system.
- Assist customers with installation, maintenance, and operation of Vytek laser products.
- Document customer interactions and technical issues accurately in our support database.
- Assist in building and maintaining a comprehensive knowledge base to improve customer support efficiency.
- Collaborate with the engineering and production teams to ensure customer satisfaction and continuous improvement of our products.
- Stay updated with the latest advancements in laser technology and company products.
Requirements:
- Previous experience in a customer service or technical support role, preferably in the technology or manufacturing sector.
- Strong technical aptitude with the ability to understand and explain complex laser systems.
- Excellent communication and interpersonal skills.
- Patience and a customer-centric approach to problem-solving.
- Ability to work independently and as part of a team.
- Proficiency in using support ticket systems and CRM software.
About us
We are a dedicated team of passionate individuals driven by a singular mission: to enrich lives through revolutionary products. Our relentless pursuit is to craft innovative solutions that directly confront and overcome your business challenges.
Vytek Laser Systems has been a pioneer in the laser manufacturing industry for over 30 years, renowned for our innovative solutions and commitment to excellence. From our headquarters in Fitchburg, Massachusetts, we design, build, and support a comprehensive range of laser systems, including engraving, marking, welding, and cutting solutions. Our systems are used across diverse industries such as automotive, aerospace, fabrication, memorial, and more.
Why Vytek Laser Systems?
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- The chance to work with cutting-edge laser technology.
- Make a real impact by helping our customers achieve success with our products.
Equal Opportunity Employer:
Vytek Laser Systems is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Accessibility:
We strive to ensure that our career opportunities are accessible to all users. If you need assistance with our website or the application process, please contact our HR department at 978.342.9800 or jobs@vytek.com. Please note that this contact information is solely for accommodation requests and cannot be used to inquire about application status.
If you’re ready to take your service career to the next level and be a part of an innovative company, we want to hear from you! Apply today by sending your resume and cover letter to jobs@vytek.com.
Join Vytek Laser Systems and help us continue to revolutionize the laser manufacturing industry one satisfied customer at a time!